Privacy Policy
1. Overview
This Privacy Policy explains how Mofang Overseas (the "Service") collects, uses, stores, and protects information when you use our brand mention monitoring and customer engagement platform.
2. Information We Collect
- Account information: the registration details you provide, such as your name, email address, and organization name.
- Platform data accessed with your authorization: when you connect your own social media accounts (such as YouTube, X, or TikTok) through official platform APIs, we access only the data permitted by the scopes you authorize — for example your public profile information, public mentions and comments related to the keywords you configure, and inbound direct messages necessary to provide the reply features.
- Usage data: basic technical logs such as access times, browser type, and IP address, used for security and service operation.
3. How We Use Information
- To provide, maintain, and improve the Service, including displaying monitored mentions and messages in your workspace.
- To send replies and direct messages that you configure, review, or approve.
- To communicate with you about your account and service updates.
- To maintain the security and integrity of the Service.
4. TikTok, YouTube, and X Data
Data obtained from third-party platform APIs (including the TikTok, YouTube, and X APIs) is used solely to provide the features described above. We do not use platform user data for advertising purposes, do not sell it, and do not share it with third parties except as described in Section 5. Access tokens are stored in encrypted form and can be revoked by you at any time through the respective platform or by disconnecting the account in the Service.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share limited data only with: (a) infrastructure and service providers that help us operate the Service, under confidentiality obligations; and (b) authorities, where required by law or to protect rights and safety.
6. Data Retention and Deletion
We retain your data only for as long as your account is active or as needed to provide the Service. You may disconnect a platform account at any time, after which we stop collecting new data from that account. You may request deletion of your account and associated data by contacting us; we will process verified requests within a reasonable period, subject to legal retention requirements.
7. Data Security
We apply industry-standard measures to protect your information, including encryption of credentials and access tokens, access controls, and transport-layer encryption. No method of transmission or storage is completely secure, but we work to protect your data against unauthorized access.
8. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at the address below.
9. Children's Privacy
The Service is intended for business users and is not directed at children. We do not knowingly collect personal information from children under 13 (or the applicable age in your jurisdiction).
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Material changes will be communicated through the Service or by email where appropriate.
11. Contact Us
For privacy questions or requests, contact us at supportmfoverseas@imagchina.com.